Our Guarantee

AT MEDLARS JEWEL MASTERS, WE ENSURE ENDURING QUALITY AND SATISFACTION

We guarantee ALL of our work and materials to be free of defect for a period of two years from the date of purchase. We will replace or repair as necessary any defect at our cost. This includes all parts and labor. Our guarantee does not cover damage caused by abuse or accidents.

We guarantee the silver, gold, or platinum purity of our jewelry, our custom design, and our restoration work. We further guarantee our stated weight and quality of the stones we supply.

Added Value Guarantee

Every finished ring (not just a simple solitaire but EVERY ring) purchased at Medlars Jewel Masters includes Free initial sizing, Free appraisal for insurance purposes, plus Free lifetime cleaning, maintenance inspections, and polishing.  At Medlars Jewel Masters your purchase is the beginning of a lifetime of our personal attention and care.

Return and exchange policy

If for any reason you are not completely satisfied with your jewelry purchase, you may return it within 30 days of the purchase date for a full refund or exchange (not just a store credit).

Custom designed jewelry is not returnable.

You may trade in your undamaged diamond, purchased from Medlars Jewel Masters, for any diamond at least twice the trade-in value of your diamond. The trade-in value is your full original purchase price excluding sales tax and any labor. Colored gems are not eligible for trade in.

Price Protection Guarantee

If within 90 days of your purchase, you find a diamond with the same specifications, graded by the same gemological laboratory, at a lower price in the United States, Medlars will match it and give you 10% of the difference.

Here's how it works:

Bring in the actual diamond with certification and sales receipt.
This offer applies to our G.I.A. and A.G.S. certified diamonds only.
A competitor’s diamond certification must be from the same laboratory.
The competing diamond must the following matching characteristics:
Shape, weight, color, clarity, diameter, cut grade and fluorescence (if any).
Sales taxes are not included in the cost comparison.

YOUR SATISFACTION IS OUR FIRST PRIORITY. WE WANT YOU TO LOVE IT, AND MEDLARS.