6 Tips to Avoid Having Your Diamond Switched
Protecting Your Diamond Investment

It’s the most important thing in the jewelry industry. Our clients leave valuable and treasured heirlooms with us because they trust that their pieces will be returned with the original diamonds and gems. 

While Rare, diamond switching does occur.

May 2016, reports broke that Kay Jewelers, a subsidiary of Signet Jewelers who also owns Jared’s, and Zale’s, was systematically swapping out diamonds for lower quality diamonds and simulants.

The idea of a company that size doesn’t have safeguards in place to prevent this from happening is shocking. At Medlars we have implemented safeguards at every step of the process.   

At Medlars, we inspect all diamonds at the customer service area at the point of take-in. We take magnified photos of larger diamonds, identifying individual characteristics and potential problems. We digitally monitor the entire shop 24/7. Our jewelers work side by side with our shop foreman in the middle. All work is assigned by the foreman to specific jewelers. All work is stored in a secure vault with only three people knowing the combination. Most importantly we do a thorough background check on anyone working here.  

What Can You Do  to safeguard your jewelry if you can’t drop by Medlars? Here are our recommendations:

  • LOCATION: Only go to a jeweler with a reputable on site repair facility.
  • CREDENTIALS: Look for affiliations like G.I.A. (Gemological Institute of America), J.A. (Jewelers  of America) and A.G.S. (American Gemological Society) These affiliations require strict ethical practices.
  • IDENTIFICATION: If your diamond has a report number laser inscribed on the diamond’s girdle, have the jeweler locate and confirm the number and write it on your copy of the claim ticket.
  • MAPPING: If there is no inscription, have the jeweler examine the stone and point out at least 1 distinct identifying characteristic under magnification. When you pick up your jewelry, check it again under magnification.
  • MEASURE: Have the jeweler write the diameter of the stone on your claim ticket.
  • GUT FEELING: If you're uncomfortable and the store is unwilling or resistant to your requests, go somewhere else.

Switching stones infuriates me and every other honest jeweler (and I’ll bet that’s about 99.5% of us). If you follow the steps listed above, the chance of your stone being switched is close to zero.

20% Off  - 10 Days Only
Fine Jewelry
Jewelry Repair
Custom Jewelry Design
Jewelry Restoration

Exclusions Apply*

October 21 - 30, 2016

To receive 20% off you must purchase your tax deductible Partners Shopping Card at Medlars, or any of the other 200+ businesses for $50. All Proceeds go to CTRC.

Every day more than 300 Texans are told they have cancer. Sadly, you probably know one of them.

Proof The Partners Shopping Card Program Saves Lives

CTRC is one of only 4 centers in Texas recognized for research excellence by the National Cancer institute.

CTRC treats over 11,000 patients each year.

More than 150 clinical trials are underway, many offering break-through therapies

We want to make sure every dollar raised reaches CTRC to continue their research.

*Excludes bullion, loose diamonds, coins and gift cards. In store only.

Don't Forget The Groom

We know that brides are the focus at the wedding, but we would like to remind you not to forget the groom! They are very important to the success of a wedding, so we have come up with a list of things they might like. Let’s face it, the bride will be wearing a new dress, new shoes, new jewelry and get most of the attention, so most guys will be over-joyed at the fact that they were thought of too.

Here are a few of our favorites:

While planning your wedding:
Think about the groom’s favorite hobbies and how they can be woven into the ceremony. For example, if he likes to play golf, why not have the rehearsal dinner or wedding at a golf resort? People could sign up to play golf the day before the wedding and work out some of their wedding jitters. Top Golf would be a great option as well.

Maybe he’s a baseball kind of guy. Can you look at a date that falls the day after a game and have the rehearsal dinner at a baseball stadium? Same goes for any sport.

Not every guy is a sports enthusiast. If this is the case, just think about whether his hobbies can be woven into the event and go from there.

Day of the wedding:
Some great new places have popped up lately where your guy can get a great shave and trim. Places like The Good Barber where you can send the groom the morning of the wedding. Or, if you want to find some excellent shaving accessories, try The Art of Shaving.

If that isn’t his style, have a home cooked breakfast sent to his room so that he will not pass out during the ceremony. Lots of people forget to eat on this day.

Grooms gifts:
It’s customary for the bride to find a gift for the groom. Many of these gifts can be engraved! Here’s a list you may consider:

  • Personalized silver flask of whiskey
  • Personalized cigar cutter
  • Personalized cufflinks
  • Personalized money clip or business card holder
  • A watch
  • Luggage and/or travel case
  • Sentimental photo art
It’s a special day for everyone. Don’t forget the groom!


Medlars Spotlight On:
Ruben Narvaez

Who knew that jewelry could keep a kid out of trouble?

Meet Ruben Narvaez. When he was 16-years old he was getting into a lot of trouble. Fortunately, an older friend and mentor came to him and offered him an opportunity to work at his jewelry shop and learn a trade. So, Ruben became an apprentice and during that pivotal year, he fell in love with the whole process of making jewelry. Working it, shaping it, forming it into something beautiful. After a year, he asked the owner if she could pay him something. Unfortunately, they were not able to pay, so he had to leave and find some income. But, he knew creating fine jewelry was his passion.

He found an entry level position as a jewelry finish polisher. He was fortunate to work alongside some talented jewelers. Each day, he would watch what they were doing, ask questions, and polish. He was patient because he knew that the skills to become a jeweler take time and practice.  

Breaking a gemstone is a jeweler’s greatest fear. In fact, Ruben didn’t start stone setting for about 10-years into his training. Then he got a job with a manufacturing company that did nothing but set synthetic cubic zirconia. And they set a lot of CZs. It was great to practice the key setting styles, because if a CZ broke, it wasn’t a family heirloom and was only a few dollars to replace. Once Ruben had his confidence, he found genuine stones easier to work with than CZ’s.    

Ruben says that he loves being at Medlars. “It’s one of the best places I have ever worked at in terms of … well … pretty much everything. Great benefits, great co-workers, people to talk to and bounce ideas off of.” He loves the dynamics of the shop. It’s a great collaborative environment. And, it’s a dream of his to have his own jewelry line. We currently are showcasing two of his designs, so come in and take a look.

His advice to anyone wanting a custom jewelry piece designed? Consider what your lifestyle is. Do you work with your hands; do you take your jewelry off or continually wear it? That helps determine how to build something that will stand the test of time.

And of course one little thing that we thought we would mention: He loves Dia de los Muertos and all of its art forms. Paintings, frames, ceramics, it doesn’t matter. If he sees something that he likes he can’t say no. And, since this is October, this little tidbit seemed appropriate:

"On October 31, All Hallows Eve, the children make a children's altar to invite the angelitos (spirits of dead children) to come back for a visit. November 1 is All Saints Day, and the adult spirits will come to visit. November 2 is All Souls Day, when families go to the cemetery to decorate the graves and tombs of their relatives. The three-day fiesta is filled with marigolds, the flowers of the dead; muertos (the bread of the dead); sugar skulls; cardboard skeletons; tissue paper decorations; fruit and nuts; incense, and other traditional foods and decorations".

— Frances Ann Day, Latina and Latino Voices in Literature

Opulant Opal
Kabana Australian Crystal Opal

Australian crystal opal is one of the more rare varieties of opal gemstone available. Australian crystal opal has an infinite range of brilliant hues from green, purple, blue, and gold, just to mention a few. Changing the direction of light on this beautiful opal can bring out an entirely different color scheme.

GIA (Gemological Institute of America) explains how opal is formed. "Opal is the product of seasonal rains that drenched dry ground in regions such as Australia’s semi-desert “outback.” The showers soaked deep into ancient underground rock, carrying dissolved silica (a compound of silicon and oxygen) downward. During dry periods, much of the water evaporated, leaving solid deposits of silica in the cracks and between the layers of underground sedimentary rock. The silica deposits formed opal."

Designers like Kabana are masters at setting Australian crystal opal inlay into beautiful 14 karat and 18 karat gold jewelry. Some jewelry manufactures will use opal doublet or triplets that involved applying another gemstone such as onyx on the underside of the opal. Not Kabana, they use only pure solid opal gemstones of the highest quality.

Precious Metal Quotes

Click HERE to view up daily metals price indications for the most popular gold and silver coins.

Medlars Guarantees Our Work

At Medlars, we ensure enduring quality and satisfaction. 

We guarantee ALL of our work and materials to be free of defect for a period of two years from the date of purchase. We will replace or repair as necessary any defect at our cost. This includes all parts and labor. Our guarantee does not cover damage caused by abuse or accidents. 

We guarantee the silver, gold, or platinum purity of our jewelry, our custom design, and our restoration work. We further guarantee our stated weight and quality of the stones we supply.

Added Value Guarantee

Every finished ring (not just a simple solitaire but EVERY ring) purchased at Medlars includes Free Sizing, Free Appraisal for insurance purposes, plus Free lifetime cleaning, maintenance inspections, and polishing.  At Medlars your purchase is the beginning of a lifetime of our personal attention and care.

Return and Exchange Policy

  • If for any reason you are not completely satisfied with your jewelry purchase, you may return it within 30 days of the purchase date for a full refund or exchange (not just a store credit) .
  • Custom designed jewelry is not returnable.
  • You may trade in your undamaged diamond, purchased from Medlars, for any diamond at least twice the trade-in value of your diamond. The trade-in value is your full original purchase price excluding sales tax and any labor. Colored gems are not eligible for trade in.

Price Protection Guarantee

If within 90 days of your purchase, you find a diamond with the same specifications, graded by the same gemological laboratory, at a lower price in the United States, Medlars will match it and give you 10% of the difference.   

Here's how it works:   
  • Bring in the actual diamond with certification and sales receipt.
  • A competitor’s diamond certification must be from the same laboratory . The competing diamond must have the following matching characteristics:
  • Shape, weight, color, clarity, diameter, cut grade and fluorescence (if any).
  • Sales taxes are not included in the cost comparison.

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